International Shipping Information

Shipping Availability by Destination

The table below lists the countries currently supported for international shipping, grouped by Japan Post shipping zones. For each destination, you can see whether EMS (Express Mail Service) and/or ePacket are available. Service availability may vary depending on postal regulations or temporary restrictions.

How Shipping Works

Once all purchased items arrive at our Tokyo office — which usually takes at least 7 business days — our team will consolidate your products into a single package (from the same order). Please note that delivery times may vary depending on the store of origin; items purchased from marketplaces typically take at least 7 business days to arrive, while those from official or retail stores may take longer depending on their internal shipping policies. We offer a free repackaging service for orders containing more than one item. A single package may include one or more products. We deliver packages to Japan Post only from Monday to Friday (Japan time). We do not combine shipments from different orders.

Shipping Services Offered

1. E-Packet – Japan Post

• Air Shipping Service
• Direct shipment from Japan to your country
• Maximum weight: 2 kg
• Maximum dimensions: total of all sides must not exceed 90 cm
• Estimated delivery time: 15–21 days (varies by destination country)
• Tracking: Yes
• Customs: Your country may inspect the package and apply import duties, which are your responsibility

2. EMS – Express Mail Service

• Air Shipping Service
• Direct shipment from Japan to your country
• Maximum weight: 30 kg
• Estimated delivery time: Around 10 days (varies by destination country)
• Tracking: Yes
• Customs: Your country may inspect the package and apply import duties, which are your responsibility

Shipping Cost Calculation

Your shipping quote is based on:

• Physical or volumetric weight and measures of the final package
• Your destination country
• Selected shipping method (E-Packet or EMS)
• Additionally, a packaging charge of ¥260 is added.

You can use our shipping cost calculator to get an estimated price for your shipment. You will need to know the estimated weight of the package to be shipped.

Shipping Services Comparison

Product Inspection Policy

If the item was purchased using a product link you provided, we will not open or inspect it. It will be repackaged (if needed) and shipped as-is.

If the item was found and purchased by our team based on your provided information (product name, brand, photo), we will open it to confirm it matches the marketplace listing. However, we do not verify condition, functionality, or overall quality of the item.

Shipping Payment & Storage Policy

Once your package is ready, we’ll send you an email with the final shipping quote, tracking details, and a secure link for payment.

Shipping fees must be paid within 3 days of receiving the quote. If payment is not completed within that period, a storage fee of ¥500 per day will apply and must be paid before your package is shipped.

Can TOKIO MANIA declare a lower value for customs?

Unfortunately, no — we cannot declare a lower value than the actual purchase price of your items. All international shipments must be declared accurately for customs and legal compliance. Falsifying the value on a customs declaration is considered illegal and can result in serious consequences, including fines, penalties, or the seizure of the package by customs authorities.

Moreover, we are a registered business and are required to include accurate documentation for every shipment that leaves our facility. This includes proper invoices and true declared values. We understand that import duties and taxes can be frustrating, but under-declaring is not a risk we can take — and ultimately, it helps protect both you and us from legal issues and delivery delays.

Returns Due to Prohibited Content

If a shipment is returned by the courier company because the package contains materials or products classified as prohibited or restricted under applicable laws, courier policies, or the list of prohibited items of Tokio Mania , Tokio Mania will not assume any responsibility for the costs arising from such return.

This includes, without limitation, products such as lithium batteries, flammable liquids, aerosols, hazardous materials, or any other item that violates international shipping regulations.

In case of a return for this reason:

1. The costs of a second shipment will not be covered.
2. The customer may request a refund for the amount corresponding to the purchased product, excluding:
   • The fees applied by the payment gateways used in the original transaction.
   • The initial shipping costs.

By using our services, the customer acknowledges and accepts the applicable restrictions and agrees to verify in advance that the requested items comply with such regulations.